Shipping Information & Return Policy
HMPCN online shop readily serves customers from all over the world. Therefore, we work with the biggest international delivery companies, to assure most secure and executive transportation.
In-stock orders are shipped within maximum 2-3 Business working days after the payments are entered to our account & we verified Customers Shipping address For the first time Buying in Our Online webshop. We ship from Monday till Friday. Orders submitted on Saturdays, Sundays and certain enounced holidays will be processed the next working day.
The average delivery time is 3-5 days depending on delivery company and destination address.
HMPcn online shop has stock facilities in China. For convenience and cost-efficiency purposes, we ship the goods from the stock which is the nearest to the customer.
Shipment costs are not included in product prices. They are calculated due to the pricing policies of the delivery companies. Please note: the shipping rates are weight-based.
How to Choose a Delivery Company
Select any product(s) from those available for purchasing from HMPcn and add them to your shopping cart by clicking "Buy now" button. After that you should fill in shipping info and select the delivery company you prefer. Delivery cost will be automatically calculated depending upon the weight of the parcel. Finally, you'll see a detailed invoice including transportation fees you will be charged.
Please note: When some of the ordered items are not available in a single stock, we may ship them from the farther one, therefore, charging different price. In this case a customer may choose separately any delivery company for shipment from every stock.
How to Minimize the Number of Shipments
If items you have ordered are available from several stocks, please, do not hesitate to contact our sales managers. We will do our best to group the ordered items into the fewest shipments possible. Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping.
Tracking Your Package
As soon as your order is paid, HMPcn will ship the ordered items to you by means of the delivery company you've selected. Our manager will send you an e-mail with the tracking or delivery confirmation number of your package, enabling you to track the parcel all its way to you. The logged customer can track the package directly from hisher account page on Smart-Gsm.Net. For this purpose you should enter Order History section and click on delivery confirmation number of the shipped package in question. Alternatively you can track your package directly from the website of the respective delivery company*.
* This option may not be supported by all delivery companies.
If you would like to check whether your order has been already shipped, please use Invoice Tracking service on your account page.**
** Please note that a buyer may track the delivery at least in 1-2 days after obtaining the tracking number. This happens due to package registration policy adopted by delivery companies and should not make customers worried about their orders.
Customer's postal address serves the main requisite for order processing. Therefore, please, be very careful while writing down your shipping address and zip code. As soon as you noticed any mistake in the address, please inform our manager immediately.
Shipping Requirements to Paypal Holders
Smart-Gsm.Net online shop doesn't ship to P.O. boxes.We ship only to the paypal holder's Postal address indicated in the Paypal registration . Due to high level of our Protect the transaction system, every customer may feel safe while using his/her Paypal holder billing address.
Damaged Packages Return Policy
Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, s/he shall do the following:
Open a claim against the delivery company for the damaged items/parcel for the declared value. Make sure to keep the copy of opened case and/or any other relevant details/do